Dell Latitude 5320
For the year 2022, the school has made arrangements for you to purchase the following model as the PLD for your son’s/ward’s use in school.
Personal Learning Device offered in Yr 2022:
Dell Latitude 5320
Specifications
Warranty and Repair
Warranty
3-year warranty
The device warranty warrants that each device is free from defects in materials and workmanship under normal use during the warranty period.
Insurance
3-year insurance
The device insurance coverages includes:
Damage to or loss of device from the following which are non-manufacturer defects or internal mechanical faults:
Fire
Lightning
Power surges
Accidental e.g. water spillage, drop etc
Robbery
Allows for 2 repairs or 1 replacement
Once insurance is claimed for a replacement device, the insurance coverage will cease and the replacement device will not be covered by insurance.
*The insurance coverage is only applicable to situations of damages and loss where the student has taken precautions to safeguard the device.
Device Enquiry
Please contact Dell After-Sales Support for further enquiries regarding their products.
Call
1800-395-7933 hotline
Response back in 24 - 48 hrs
(+65 96279236)
Daily 9.00 - 18.00
Technical Support (Hardware Troubleshooting)
Call 1800-88-0022/1800-88-0433
Common Issues
1 to 1 Exchange within 7 days from unboxing
If you found manufacturing defects (not software) within 7 calendar days from unboxing, you may get an 1-to-1 exchange.
Email the Service Centre.
Email: FXS.ServiceCentre@sgp.fujixerox.com
Subject header: MOE PLD <Student Name> <School> <Serial Number>
Content: School, device model, serial number, brief description of problem, person to contact and contact number
Bring along the original packaging box for the exchange
If it is valid for an 1-to-1 exchange, you will receive a new device.
If it is not valid for an 1-to-1 exchange, kindly refer to the "Insurance Claim Process".
After you receive the new device, kindly inform the school to enroll the new device to the school's DMA.
Click here for a summary.
Lost Device Process
*Device must be within insurance/warranty period
The parent/student would need to make a police report.
The student needs to inform the school about the lost device. The school DMA administrator will lock the device remotely. The school can loan a temporary device from common pool to the student.
Parent to inform Service Centre and provide police report for insurance claim.
Email: FXS.ServiceCentre@sgp.fujixerox.com
Subject header: MOE PLD <Student Name> <School> <Serial Number>
Content: School, device model, serial number, brief description of problem, person to contact and contact number
If the lost device is covered under circumstances listed in device's insurance coverage, Service Centre will advise parent on the insurance claim process. Service Centre will inform parent on mode of collection/delivery of new device. Insurance exercised and ceased. Student to inform school to enroll new device to school's DMA.
If the lost device is not covered, parent can seek school's assistance to purchase a replacement device.
Click here for a summary.
Insurance Claim Process (Enhanced Bundle)
*Device must be within insurance/warranty period.
After Fujifilm Service Centre receives the device, Fujifilm Service Centre will perform a diagnostic test on the device.
If it is covered under warranty, insurance continues.
Otherwise, Fujifilm Service Centre will quote repair fee. You can opt to pay the quoted repair fee if you do not wish to claim under insurance.
If you would like to claim under insurance and the damage/loss is within insurance coverage, Service Centre will advise if it is a repair or replacement.
1st repair: insurance exercised and continues
2nd repair: insurance exercised and ceased
Replacement: insurance exercised and ceased
If not within insurance coverage, you will decide whether to pay the quoted repair fee.
Yes: Insurance continues
No: Parent can seek school's assistance to purchase a replacement device.
Student to inform school to enroll new device, if any, to school's DMA.
Click here for a summary.
Changing/Replacing of Device
*Device must be windows-based device.
Inform ICT unit whenever there is a replacement/change of device.
Replacement of device covered under insurance by contractor
Replacement of device by parents for device not covered under insurance or insurance period has ended
Replacement of students’ own devices which were not procured from PDLP Device Bulk Tender
Installation of the DMA into the new device (if necessary)
Click here for a summary.
School IT Support
Students can seek basic trouble shooting support in school about DMA or any other IT related problems at:
High School Section
IT Office @ Tech Center Level 1 (Monday to Friday : 8:30am to 11:30am and 1.30pm to 4.30pm)
College Section
B218, Tech Hub (Monday to Friday : 8:30am to 11:30am and 1.30pm to 4.30pm)
You may also send an email to pdlp@hci.edu.sg (PLD device issues)
Device Repair Process
*Device must be within insurance/warranty period.
This is for devices with issues after 7 calendar days from unboxing.
Identify nature of issue.
Hardware: continue with the rest of the procedure.
Software: School ICT Team will escalate to relevant level 2 support for resolution
If you unsure about the nature of the issue, kindly check with the school's ICT team or
Contact After-Sales Support
Contact Dell After-Sales Support.
Click here for a summary.